FAQ'S

Do we sell Framed Prints? 

All our prints are sold as standard unframed.

Delivery Policy

Items are dispatched on weekdays Monday-Friday. Our aim is to have your order dispatched within 24 hours (weekends and bank holidays not included). We deliver our products using Royal Mail Signed For delivery and Special Delivery, also a number of UK Couriers.

  • FREE DELIVERY - All sent 2nd class Royal Mail 
  • Standard delivery is £3.95 using Tracked or Signed For services (3-5 working days)
  • Royal Mail Special delivery is £9.95 (usually next working day)
Working days are weekdays, not including bank holidays. 5 Working days from a Monday would therefore take us to the Monday the following week.

The Free Delivery option is NOT SIGNED FOR. If you want that option please request this at the Checkout. 

Delivery times are an estimate, as we do not personally deliver items ourselves we are not able to guarantee when an item will arrive, it might be quicker, it might be slower but it will most likely arrive smack bang when you expect it!

On all Signed For and Special Delivery orders a signature is required for the delivery. Free Delivery does not always require a signature so if you would like this option please select Signed For at the checkout.

Returns Policy

We hope that you will be totally happy with your order. But on the rare occasion you are unhappy, please notify us within 24 hours of receipt via email to info@stagandraven.com. We will then issue you with a returns code. Please write it on the back of your parcel. If you do not get a returns code it could delay the refund of your item. Items should be returned in their original condition within 14 days.

Please note that we are not responsible for return postage so we recommend that you obtain proof of postage or for high-value items, we would also advise that you use registered post. We will process your refund as soon as we receive your parcel. We will not grant a refund or exchange on any product that fails to reach us. If items are received back with us in an unsellable condition, or after the 14 day returns period, they will be sent back to you and no refund will be issued.

Postage costs for your order and return are non-refundable unless the item we sent you was incorrect or damaged.
If you receive an incorrect, faulty or damaged item from us you must email us within 7 days of your parcel arriving. Please enclose photographs of the faulty or damaged item where possible. Once the parcel has been posted out to us please email us a photo of your postage receipt in order to receive a refund for your postage costs.

We aim to exchange any incorrect items as quickly as possible but we recommend that you get in touch with us as soon as you can to avoid any delays. If you do not email us within 7 days of receiving your parcel, we will not be able to refund any items damaged in transit.
If you believe you have a faulty item and it is outside of the 7 day period, please send us an email including photos of the item and we will refer the case to our head office or the manufacturers for a final decision.

We are not responsible for any returns sent back to us that are lost in the mail. We highly recommend using a tracked service so that the status of your parcel can be checked if there is any delay.

We are not liable if your return is lost before it reaches us, in this situation, you will need to make a claim with your postal service provider.